I was at the clinic yesterday for my routine high blood pressure check ups. I went during lunch time after a short lunch, so I could go back to office in time to clock in for second half of the day.
Arrived at the clinic around 1.35 pm so I was thinking, I probably could make it on time back to office. When it was my turn, I quickly got over with it and finished consulting the doctor by 1.55 pm.
When I went out to get my prescription, I saw the nurses closing down the main door of the clinic, supposedly closing for the day till they reopen at 6 pm.
There was a new nurse in the clinic so, the lady boss (who is the doctor’s wife) is briefing the new girl before she’s off for the day. I stared at the new nurse and she saw me looking at her so she asked the lady boss to give me my prescription first. The lady boss can brief her later.. but no.. the lady boss kept on talking to her as if I were invisible.
A few minutes later, came an elderly patient into the clinic and asked if the clinic still could see one more person. The lady boss didn’t appear to hear her so I asked the lady boss loudly if the doctor could see another patient. Then lady boss merely grunted yes. So I helped the elderly lady to write down her name. So I handed the name to the lady boss and she appeared disinterested.
Then, the elderly lady – being old and fussy, kept repeating her question if she should wait for the doctor. The lady boss just ignored her. I told the elderly lady to have a seat while waiting – a customer directing another customer to sit down.
By the time I got back to office, it was already 2.34 pm.. and it took me only 5 minutes to drive to office from the clinic.. so imagine how long I was made standing at the prescription counter, with a hunch back old lady repeating questions and being ignored.
That moment, I’ve made up my mind not to patronize this clinic anymore for prescription. I have pharmacist friends and other alternatives to get drugs, even if I don’t get to claim my medical expenses from my office. I feel there’s no point giving business to this clinic if they don’t even have basic customer service. I really like the doctor. He’s a nice man but his wife is a real BITCH!