Basic Customer Service

I was at the clinic yesterday for my routine high blood pressure check ups. I went during lunch time after a short lunch, so I could go back to office in time to clock in for second half of the day.

Arrived at the clinic around 1.35 pm so I was thinking, I probably could make it on time back to office. When it was my turn, I quickly got over with it and finished consulting the doctor by 1.55 pm.

When I went out to get my prescription, I saw the nurses closing down the main door of the clinic, supposedly closing for the day till they reopen at 6 pm.

There was a new nurse in the clinic so, the lady boss (who is the doctor’s wife) is briefing the new girl before she’s off for the day. I stared at the new nurse and she saw me looking at her so she asked the lady boss to give me my prescription first. The lady boss can brief her later.. but no.. the lady boss kept on talking to her as if I were invisible.

A few minutes later, came an elderly patient into the clinic and asked if the clinic still could see one more person. The lady boss didn’t appear to hear her so I asked the lady boss loudly if the doctor could see another patient. Then lady boss merely grunted yes. So I helped the elderly lady to write down her name. So I handed the name to the lady boss and she appeared disinterested.

Then, the elderly lady – being old and fussy, kept repeating her question if she should wait for the doctor. The lady boss just ignored her. I told the elderly lady to have a seat while waiting – a customer directing another customer to sit down.

By the time I got back to office, it was already 2.34 pm.. and it took me only 5 minutes to drive to office from the clinic.. so imagine how long I was made standing at the prescription counter, with a hunch back old lady repeating questions and being ignored.

That moment, I’ve made up my mind not to patronize this clinic anymore for prescription. I have pharmacist friends and other alternatives to get drugs, even if I don’t get to claim my medical expenses from my office. I feel there’s no point giving business to this clinic if they don’t even have basic customer service. I really like the doctor. He’s a nice man but his wife is a real BITCH!


A few months ago, I remember a friend asked me if I know of any bomohs or dukuns or pawangs. Apparently, his friend, a girl suspects that, she is a victim of “santau” or witchcraft, a spell which made her feeling unwell after she rejected a man’s love. Honestly, as resourceful as I could be, I don’t know any bomohs.

I think I know one but I don’t like the person as I know of his terrible and dubious character. So, I didn’t recommend him to her.

Now, unfortunately, things have been happening in my sister’s company. One of the cleaners has been afflicted with witchcraft/santau.

She’s been feeling unwell, having breathing difficulties and went to see numerous doctors but couldn’t be helped. So she suspected that, she was being “santau” so her husband took her to see one orang asli bomoh at Batang Berjuntai.

The moment the orang asli placed his hand on her head, he told her that she kena santau from a colleague who is working the same dept as her – as a cleaner. The orang asli even describe the woman’s looks to her. A slightly plump and pretty woman.

The cleaner never ate anything given by this woman. But she remembers she put her milk in the fridge. So maybe the woman go and put santau in her bottled milk.

After the session with the bomoh, she went back to work. The woman came with a bottle of Korean aloe vera drink and told the cleaner to drink it because she has been feeling “unwell”. The cleaner of coz didn’t want to drink so she lied that she just had a big breakfast and she’s full already. The cleaner told the woman to leave the bottle in the fridge so that, she can drink it later.

Then, she asked my sister and another staff to come to take a look at the bottled drink. The staff’s grand dad is also a bomoh but he’s a good one. He helps people to get rid of bad spirits. The staff knew a few tricks up her sleeves. She placed her finger into the water of the bottle and said a prayer. The water felt hot and sipping through her skin. The moment she took out her finger, her hand was trembling profusely.

Apparently, she could feel that the drink has been spiked with a really harsh santau and it’s too dangerous to drink it.

Actually, the whole department has been really careful. They don’t eat or drink things given by this wicked woman. So now, I told my sis to lock her room door, and lock all her drinks inside the drawer to avoid people from putting things in them when she’s not around. Also, not to trust anybody at all!

After the cleaner went to see the bomoh, she mandi air bunga and now, she’s feeling much better.

If you ask me, I would leave everything to God. I profess for the blood of Jesus Christ to protect us from any harm. I told my sister to say the same prayer and since she has a Bible in office with her, she flipped through the pages and the first thing that she was “directed” to read was this:-

” Don’t you know that you yourself are God’s temple and God’s spirit lives in you? If anyone destroy God’s temple, God will destroy him for God’s temple is sacred and you are that temple.” 1 Corinthians 3:16 -17

Yes, we shall not be afraid for Jesus is with us.

I also believe in karma actually. Yeah.. am that screwed up spiritually. Haha. Anyway, I am pretty sure one day, the wicked woman would have to stand before God to be accounted for all the misdeeds she has committed.. and karma will get her really bad for having committed such ill intention and malice towards a fellow human being!

The Man in Black Mesh Top

Been thinking of a man of the past. The man in black mesh top.

Had two dreams in two consecutive nights – not related.. and nothing dirty! Couldn’t really recall the dreams but they were pleasant. He is still his young self in my dreams – tall, dark and athletic. In both dreams, what I remember was his megawatt smile. His perfectly aligned teeth in his soft supple lips. How do I know his lips are supple? Well, I don’t. I just imagine they were. His eyes turned into two long slits because he was grinning ear to ear as he was teasing me incessantly.

When I woke up, the memories of yesteryears flooded my mind. They were all bittersweet memories. Weird thing was, the brain somehow selectively chose the good memories, amplify them and discarding bad ones. The neurons just happened to sweep away the bitter memories. Perhaps signs of old age… forget the past, keep the good ones, live in the present and bring on the future?

So, what’s with this black mesh top?

I was watching Girls HBO’s episode where Hannah was trading her skimpy top to a even skimpier yellow mesh tank top while high on drugs. The sight of the yellow mesh top just triggered some cells in my brain.

I remember him telling me he once wore a black mesh top and went out with his friends to Sg. Wang. Well, he has a nice body and has every right to flaunt it if you ask me. Further it was such an 80s thing.. maybe he went for some costume party? I am not sure but he sure has his own peculiar style of dressing.

He was having teh tarik with his friends when suddenly an old woman came from behind him, hugged him and grabbed his chest. She ran away after that. He was confused and shocked at the same time. Probably all his friends laughed till they fell off their chairs. I would if I were there! I think it was a pretty hilarious moment!

There you have it.. seriously funny incident of the man in black mesh top.

Knowing Your Roots Part III

… continuation…

As my mom and third aunt were working at the amusement park at night, they asked around if anybody would want to buy the house off their hands, so they could settle for the house in Port Weld.The lady boss knew that they were desperate for cash and offered them half of the value of the property. Another evil bitch. Luckily, they were not that crazy to sell the property lower than market value.

My grief stricken grandma took a boat to the other side of the river to pray to the gods. She usually would go pray at the temple concerning all needs and also “kao chim”.This time, she asked if she should keep the house in Taiping Garden and forgo this one in Port Weld. So should she be selling the Taiping Garden house to buy up the Port Weld house.

The temple priest took a look at her “chim” and said calmly to her that, she has nothing to worry about because she will get to keep two houses for herself! My grandma was not convinced and she just returned home, with down cast head of defeat and feeling totally downtrodden.

It was then my first aunt decided to try her luck on buying 4D. Truthfully enough, my aunt struck the first prize of RM5,000!! So almost half of their burden was gone! They now need to look for the additional RM3,500 to pay the neighbour. With good reputation, my grandma managed to borrow money from friends and relatives (except the douchebag grandaunt).

In the end, they managed to purchase the house – which proudly stands till today along the busy Trump Road, and our point of gathering during festivities.

My mom and her sisters are quite well known in Port Weld for their tenacious and industrious characters. The old school generation usually would prefer sons to daughters. My grandma and grandpa had only one son, who was still young when all these were happening. So the family totally relied on four sisters to make things happened for them and they appeared triumphant in the end.

My mom and aunt said, they were probably the first to defy all odds working in the amusement park while safeguarding their modesty – as many people would jeer on girls working at amusement park and aligned them to be in the same category as prostitutes. When villagers’ tongues wagged, my grandma was concerned but my mom said to her mom – “Are those gossipers going to pay for the food on our table and the roof over our heads? We are doing a decent job and nothing hanky panky.” It was at the amusement park that my mom met my father.

When my grandpa passed away, the sisters managed to give him a decent sent off, with a whole roasted pig as well – which was kinda a big deal during that time. Some families, even with sons could not afford to give their dead old folks a decent burial.

I had a long and deep contemplation of what my mom and aunts had to go through in their early lifetimes so that their next generation would have a much brighter future. I feel rather remorseful that, even with so many things being handed to me since I was born without me asking, I couldn’t even achieve half of what they had done. I really feel like a failure.

I guess the only thing I could do now, is to be as filial as I could be to them, so that they would have a better remaining lives on earth, hopefully another 50 more years! I must be more patient when dealing with old people – be understanding that they are naggy and they will always be naggy.. and explain things clearly without losing any temper. I am sure one day, when they are no longer there to nag us, we will miss them tremendously. So, I guess I rather be nagged than having to spend the days in silence and void of the voices of the ladies who had made such a great impact in their lives as well as ours. May God bless the four sisters always, for their courage and perseverance.

Knowing Your Roots Part II

As the story continues…

My mom and her sisters had been enduring psychological and physical torture, living under the mercy of this evil landlady. They harbored hopes that, they could move out of the hell hole immediately. They worked hard and saved every sen they had for their house fund. They managed to buy a place, which was still under construction during the time in Taiping Garden – where I spent my initial 13 wander years.

Another horror story was, my grandfather was stricken with stroke when he was in his late 40s. So he couldn’t walk properly, he would still walk, dragging his leg along. One day, they were busy hawking refreshments and food during a festival, so they ran out of sugar water and rojak paste, so they told my eldest aunt to bring them the stock. Before leaving the house, she informed her father (my sick grandpa) not to walk anywhere and she would be back in a jiffy.

Knowing that the poor old man was left alone to his vices, the evil aunt of the landlady started to wash the whole house and flooded the floors, with malicious intention that if my sickly grandpa stood up to walk about, he would slip and probably got himself killed! I am sick to the stomach learning this story!

My eldest aunt rushed home and horrified to find the entire lower ground was flooded and my grandma’s things, left on the floor were all wet! They had to spend the whole night cleaning up after a long day hawking.

Seeing my aunt and family in agony, living with morons from hell, the next door neighbour’s wife, who was also my aunt’s loyal hair customer took a pity on my aunt and family that she offered them a place to rent instead. And she offered a rather cheaper rent, Rm50 for two rooms instead of the current rent of RM80 for two rooms.

The next door’s house was currently rented out to people who were banished from their home states – usually gangsters, so not many people would want to rent there after they were gone. However, the landlady assured her that, now most of them already moved out and she could start by taking a room first, then later on, add on other rooms when the rest of the people were gone. It proved to be quite a good decision.

Since they were moving, they split their hair dressing business assets into two and moved on. Of course, my aunt’s business was definitely way better than her conniving friend’s salon and eventually, the evil friend’s business had to close down because nobody wants her to do their hair! Karma!

Not long later, the neighbour’s husband got into trouble with mobsters and had no choice but to sell out all their properties. Apparently, it was some kind of kidnapping, so the husband had to sell most of their properties to pay off some ransom and then, uprooted his entire family to another place.

The neighbour was kind hearted and kept her word that, no matter what happened to her, she would give ample notice for my aunt to find a new place to move her entire family. Caught with the situation, my aunt and family, decided to buy up the house that the neighbour offered to sell.

However, with already a house in Taiping Garden to finance, they were short of cash to pay for another house. Initially, my grandaunt (the coffee shop tigress – my grandpa’s sister) offered RM3,000 to help with the house. The house costs RM8,500 only. So my mom and sisters had to find a way to raise the other RM5,500.

When it was about time to pay for the house, my grandaunt said she had no money. What a bitch!

Burdened with the promise to buy the house, as well as shortage of cash, my grandma was so grief stricken, she told my mom and aunts to sell the Taiping Garden house to pay off the nice neighbour who promised us the house. The neighbour’s wife even offered them the house and not to her own relative who wanted to buy it for RM13,000!

Story to continue….